Your clients are grieving and you’re not sure what to do, how to help or even what to say. It’s difficult, isn’t it? And sending a Sympathy Card with a Heartfelt message may not be enough, so here’s a list of things you could also do to show your clients -or anyone else who may be grieving- just how much you care.
- Show your support by asking if there’s anything you can do to help. The most common answer to this question is “Thank you, but I’m ok.”, but if you’ve ever been in those shoes then you know there’s always something you can do to help, whether it’s a follow up call, a condolence food basket or just sitting there for a minute and listening to what they have to say.
- No one experiences grief in the same way, so it’s best not to compare. Even if you’ve been through the same, remember: this is not about you, it’s about them. You may want to give your advice based on previous experiences, but it may not be what they need to hear, so when in doubt just be there and listen.
- Don’t forget that grief has no timeline, so try not to assume that because it’s been X amount of time, your client should be feeling better already. Grief is a personal journey with no schedule whatsoever, so let them take all the time they need. And remember: just because you’ve seen them have a good day doesn’t mean they are okay. We all have good days and bad days.
- Send a sympathy card! We’ve said this before but we’ll say it again: a simple gesture such as a personalized sympathy card can go a long way! Let your clients know you’re thinking of them and show your support with a card and a heartfelt message.
- Just show up! It may sound really easy, but sometimes it’s even easier to postpone that visit or that phone call because we have no idea what to say! But how about saying exactly that? “I don’t know what to say”, that’s it. No one expects you to have the right words, all you need to do is show up!